I can see the HeyHelp labels in my Gmail, but tagging doesn't work
If you can already see HeyHelp’s labels inside Gmail but emails aren’t being auto-tagged, here are the most common causes and how to fix them:
1. Your auto tagging may be disabled
Tagging only works if the auto-tagging feature is enabled in your dashboard. To checl:
- Log into your HeyHelp dashboard
- Go to Gmail > Auto-tag
- Double check if auto tag is enabled
2. Your API key may have become invalid
Another frequent reason is that your API key has become invalid.
Why would my API key become invalid?
There are a number of possibilities, including:
- User Revocation: You can manually revoke an API key to stop its functionality.
- Inactivity: The AI provider may deactivate API keys that have been dormant for a certain period, such as 180 days, to prevent misuse.
- Security Violations: If your API key is leaked, it can be deactivated to prevent unauthorized access and charges to your account.
- Terms of Service Violations: Non-compliance with the provider's terms of service can lead to the deactivation of your API keys and account.
- Account Suspension or Closure: If your account has issues like billing problems or is closed, your API keys will become invalid.
- Incorrect Key: You might be using an old or incorrect API key.
- Rate Limit Exceeded: Repeatedly exceeding the rate limits for API calls can result in temporary or permanent restrictions on your API access.
How to fix it?
If your key is revoked or deactivated, you will need to generate a new one from your account. Use the links below for each AI provider:
3. Your may have reached your usage limits
Check this article to learn more.
🙋 Still need help?
If you’ve checked all steps and the issue continues, contact our support team at support@heyhelp.ai confirming the checks you’ve already done. This will help us speed up troubleshooting.
Updated on: 10/09/2025
Thank you!