"Your AI activity has been paused due to usage limits" error message

If you see the message “Your AI activity has been paused due to usage limits”, it means HeyHelp has temporarily stopped processing emails or drafting responses because the daily or monthly usage limit was reached.

Why this happens

This message comes directly from the AI provider (not HeyHelp). It typically happens when:

• Your free usage has run out
• Your account has no billing method
• You’re on a limited trial plan or exceeded your quota

How to fix it

Use the links below for your AI provider to check billing and usage details:

• OpenAI: View or update your plan at: https://platform.openai.com/account/billing
• Anthropic: Visit https://console.anthropic.com/settings/billing
• Google: https://aistudio.google.com/usage

🙋 Still need help?

If you’ve checked your billing setup and the issue continues, contact our support team at support@heyhelp.ai and we’ll help you troubleshoot.

Updated on: 09/09/2025