• Troubleshooting: “You exceeded your current quota, please check your plan and billing details”

  If you’re seeing the error: "You exceeded your current quota, please check your plan and billing details", it means your selected AI provider (OpenAI or Anthropic) has reached its usage limit or doesn’t have an active billing method set up. What does this error mean? This message comes directly from the AI provider (not HeyHelp). It typically happens when: Your free usage has run out Your account has no billing method You’re on a limited trial plan or exceeded your quotaSome readers

• I can see the HeyHelp labels in my Gmail, but tagging doesn't work

  If you can already see HeyHelp’s labels inside Gmail but emails aren’t being auto-tagged, here are the most common causes and how to fix them: 1. Your auto tagging may be disabled Tagging only works if the auto-tagging feature is enabled in your dashboard. To checl: Log into your HeyHelp dashboard Go to Gmail Auto-tag Double check if auto tag is enabled 2. Your API key may have become invalid Another frequentFew readers

• "Your AI activity has been paused due to usage limits" error message

  If you see the message “Your AI activity has been paused due to usage limits”, it means HeyHelp has temporarily stopped processing emails or drafting responses because the daily or monthly usage limit was reached. Why this happens This message comes directly from the AI provider (not HeyHelp). It typically happens when: Your free usage has run out Your account has no billing method You’re on a limited trial plan or exceeded your quota How to fix it Use the links below for yoFew readers